Customer Service

We value your experience with us. If you can’t find the answer to your question here, please contact us through live chat, phone (1-778-807-9107) or email (info@sweetleilani.com).

I’m not sure what products to purchase, can you make a recommendation?

We would love to! You may start a live chat, email or call us for a recommendation based on your needs and skin type. Start a Live Chat or email us (info@sweetleilani.com) a photo of your skin with information on your needs and concerns. We will recommend the perfect products for you quickly!

What are my payment options?

We currently accept Visa, MasterCard and Paypal. All funds must be received and cleared before orders will be shipped. All of your personal and credit card information will be kept strictly confidential.

When is my credit card charged?

Your credit card will be charged at the time you place the order.

Are there taxes or duties on my order?

You are taxed according to the local laws of your shipping location. Sweet LeiLani is not responsible for any customs or duty fees that may be charged to shipments outside of Canada or USA.

Where do you ship to?

We currently ship to Canada, USA and Internationally however we cannot ship to P.O. boxes.

What are your shipping rates, policies and tracking methods?

Please visit our Shipping Policy page for all of these details.

What is your return policy?

Your satisfaction is important to us! That’s why returns and exchanges and are available on merchandise purchased from our website within 10 business days of receipt. We do not accept returns or exchanges for items purchased from other websites or stores. Merchandise must be unopened and unused. We can not give exchanges on used products. Shipping and handling charges are not refundable. Return shipments must be pre-paid by the purchaser. Please call 1-778-807-9107 or contact us at info@sweetleilani.com for a return authorization # before returning any item. Customers are responsible for all shipping charges on returns and/or exchanges. This applies to items sold with “Free Shipping” If you decide you want to return it within the 10 days for a refund. Your refund would be purchase price less “actual” shipping charges to your destination. No returns or exchanges on products on sale and/or purchased with a coupon or promotion.

Will my information be kept confidential?

Your privacy is sacred to us! We will not release, rent, sell, loan or disclose any personal information you share with us to anyone, period. You may also view our Privacy Policy for more information.