Shipping & Returns

All orders are processed and shipped out by the next business day (Monday - Friday, excluding major holidays).

Shipping Rates and Delivery Times

2-7 Business Days

Shipping Policy

Your order will include a tracking number if your shipping address is located in Canada and uses Canada Post or Purolator. If signature is required additional charges will apply, and you will need to e-mail support@sweetleilani.com to make arrangements. You will be notified by email with your tracking number after your order has been processed. If you haven’t received a confirmation or tracking number please check your junk/spam folder.

Please ensure the shipping address is accurate and complete to avoid problems with delivery. Packages that are sent back to us due to incorrect or incomplete address may be subject to fees if a re-delivery is requested.

For parcels delivered to the nearest post office for pick-up, please ensure you retrieve your package in a timely manner as per instructions on the delivery notice card.

Unclaimed parcels returned to us may be subject to fees if a re-delivery is requested Please make sure you have the right shades before you order. Not sure which skin tone you are? Email our makeup artist at support@sweetleilani.com with a makeup free photo of you and we will work our magic. You can also visit one of our retailers listed on our site to see products in person.

Sweet LeiLani is not responsible and will not issue refunds or exchanges for packages that are lost, damaged, stolen, unclaimed, returned by customers or is undeliverable during transit. However, if you encounter any issues, please contact us and we will do our best to resolve on your behalf.

Sweet LeiLani is not responsible for any customs fees, duties, taxes, or brokerage fees associated with parcels shipped outside of Canada.

*ONCE ORDER HAS BEEN PROCESSED, IT CANNOT BE CANCELLED.

Returns

Sweet LeiLani Cosmetics Exchange Policy

At Sweet Leilani Cosmetics, we are deeply committed to the quality, integrity, and performance of every product we create. We also understand that shopping for foundation, complexion, or colour products online can be challenging, especially when it comes to finding your perfect shade. While we do not offer refunds, we happily offer exchanges and are here to help guide you with resources that make choosing the right product easier!

Each product page features a circular “bubble” images to the side of product, and by scrolling through the gallery, you’ll find detailed swatches of every shade, both in the container and on the skin (usually in the final images). These visuals are designed to provide a realistic look at each shade so you can shop with greater confidence!

We understand that upon receiving your order, you may immediately recognize, without opening or using the product, that the shade isn’t a match. In these cases, we allow exchanges only, under the following conditions:

1. Exchange requests must be made within 14 days of receiving your order

2. Products must be unopened, unused, and in their original packaging

3. All shipping costs related to exchanges are the customer’s responsibility, including shipping to return the product and for the replacement item.

4. Exchanges are subject to our discretion. If a product appears opened, used, tampered with, or damaged, the exchange will be denied. In such cases, customers may choose to:
       • Have the item returned at their own expense, or
       • Allow us to responsibly dispose of the product.

A return item must be received in warehouse before a refund will be issued. (Please consider a tracked package)

Kindly note that the following items are FINAL SALE:
       • Bundles: Products sold as part of a bundle are final sale and cannot be returned or exchanged.

       • Discounted Items: Products purchased using coupon or discount codes are not eligible for refunds or exchanges.

       • For hygiene and safety reasons, we cannot accept returns on any products that appear to have been opened or used.

Items purchased at a Sweet LeiLani Retailer: