To initiate a return, please contact customer service for further instruction.

Online Orders

We accept products in unused and unopened condition in original packaging for a full refund within 15 days of purchase.

Customers are responsible for all shipping charges on returns. This applies to items sold with “Free Shipping” Your refund would be purchase price less “actual” shipping charges to your destination.

Kindly note that the following items are FINAL SALE:

  • ALL discounted or promotion deals.
  • Brushes, Sponges, and Makeup Bags.
  • No exchanges.

A return item must be received in warehouse before a refund will be issued. (Please consider a tracked package)


Items purchased at a Sweet LeiLani Retailer:

We are sorry, but we cannot accept merchandise purchased at a Sweet LeiLani retail partner.

We respect our partnerships with our trusted retailers and aim to create policies that are beneficial to the customer, the retailer and Sweet LeiLani.

Any items purchased through our retail partners must be returned to the retailer from which the product was originally purchased and returned in accordance with their return policies.