Your satisfaction is important to us! That’s why returns and exchanges and are available on merchandise purchased from our website within 10 business days of receipt. We do not accept returns or exchanges for items purchased from other websites or stores. Merchandise must be unopened and unused. We can not give exchanges on used products. Shipping and handling charges are not refundable. Return shipments must be pre-paid by the purchaser. Please call 1-778-807-9107 or contact us at firstname.lastname@example.org for a return authorization # before returning any item. Customers are responsible for all shipping charges on returns and/or exchanges. This applies to items sold with “Free Shipping” If you decide you want to return it within the 10 days for a refund. Your refund would be purchase price less “actual” shipping charges to your destination. No returns or exchanges on products on sale and/or purchased with a coupon or promotion.